At Jacquard Mart, we are committed to ensuring a smooth shopping experience. Please read our Shipping and Return Policy carefully to understand how we process orders and handle returns.
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We offer reliable shipping services through trusted delivery partners to ensure timely and safe delivery.
Standard delivery time is 5-10 business days, depending on your location.
Shipping costs will be calculated at checkout and vary based on order size, weight, and destination.
Tracking Information
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Delayed Shipments
While we aim for timely delivery, delays may occur due to unforeseen circumstances (e.g., weather, customs). We will communicate any significant delays promptly.
Return and Exchange Policy
We aim to provide high-quality products, but if you are not satisfied with your purchase, we offer a simple return process.
Eligibility for Returns
Returns must be initiated within 14 days of receiving the product.
Items must be in their original condition with all tags and packaging intact.
Certain items (e.g., intimate wear, customized products) are not eligible for return.
Return Process
Contact our customer service team at : support@jacquardmart.com to request a return authorization.
Pack the item securely and include the original receipt.
Ship the item to our return address provided by customer service.
Refund Policy
Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or refund promptly.
Contact Us
For any questions or concerns regarding shipping and returns, please contact us:
Email : support@jacquardmart.com
Thank you for shopping with Jacquard Mart!